How to book a dated trip through an Orlando travel agency, and who answers for what

Every trip here is a window with a first date and a last date, so to book a dated trip through an Orlando travel agency of this kind you begin by saying when you could leave home. Twenty eight windows sit across the calendar year, some four days wide and some eleven weeks, and the whole year laid out in one strip draws each as a bar, so a single week read down the page shows what is open in it. The company that runs the trip is holding a particular set of nights inside that bar, and until it knows which of them you want it has nothing to cost.

A note here is a question about a calendar. The written answer comes back within one business day with a figure per person, the exact nights it assumes, and the hour mark the trip is built around.

Put these four things in a first note

Four things let this office write to the operating company on the first pass. The window you are looking at, named off the strip. The earliest and the latest date you could be standing in the country. How many of you there are and how the rooms split. And whether the hour the trip is built around suits everyone coming: a window marked one is a single fixed hour a day with the rest of the twenty four left to you, while a window marked four begins before first light and ends after dark. A fourteen year old or a bad knee changes which of those is sensible.

Anything that would alter the shape of a day belongs in the same note: a diet the kitchen has to plan around, two rooms rather than one, a tripod that has to travel. what is open in the weeks you can travel shows which windows overlap the month you had in mind.

The request form at the foot of this page accepts a note a request can be put through the form on this page at any hour.

Why the dates come before the figure

A window is not a price that holds still along its own length. Nights at the front of a window and nights at the back often cost different amounts, because the operating company pays a different rate for beds and staff in the opening week of a season than in the fourth. The figure you are given is attached to the dates you named, and if you move a fortnight this office asks again.

Several windows are narrow enough that the operator sells them as a fixed list of departures rather than as a season, and there the answer is a plain yes or no against nights that either remain open or do not. Where a bar runs long there is usually room to shift you a week either way.

Who takes the first payment

Money does not move at this end. This site carries no checkout, no card number is kept here, and this office issues no bill of its own. The first payment travels from you to the company that will run the trip, against paper in that company's name and on the timetable it keeps: usually a part payment once the nights are held, the remainder some weeks ahead of your first date.

What this office is paid is a commission, and it arrives from the operating company after you are home, out of that company's margin instead of being added to your figure. That settles something practical: your contract is with the company that invoiced you, your receipt carries its name, and any money owed back to you is owed by it. the terms for ending a booking early sets out how a cancellation runs between the three of us.

Which company issues which piece of paper

One written record reaches you from this office, as plain email. It sets down the window and the exact nights, the figure per person, what stands inside that figure and what you pay separately, the hour mark, and the day you were sent the terms belonging to the operator. It is a record and not a contract. Its purpose is to give any later argument one fixed text.

The operating company sends the rest: a confirmation carrying its reference, its bill, a receipt each time you pay, joining instructions naming where and at what hour the first morning starts, and its own terms. Those terms, and nothing written here, govern the trip.

From you the operator needs each traveler's name as it appears on the document that person will carry, dates of birth wherever the form asks, and the diet or mobility line. Those go across exactly as you wrote them, and a duplicate of what was sent stays in the file.

Before you go, and while you are away

Between the held nights and the first date your file stays open here. If the operating company moves a start hour, changes a meeting point or reports a road shut, it writes to you and copies this office. If something changes at your end, write to corrections@rovinghours.com and it goes across inside the same working day, with the answer coming back in writing.

While you are away the operator holds the authority to settle whatever comes up on the ground. This office answers what arrives and never opens the conversation itself: nobody here telephones a traveler and nothing is sent to a phone. Once you are back, the commission settles and the file closes.

Our part, their part

This office is answerable for five things: reading your note correctly, carrying your dates to the operating company unaltered, describing a window in the terms the operator uses, holding the nights you agreed to and no others, and the accuracy of the summary sent back to you. Where one of those goes wrong it is ours to correct in writing, saying what the correction changes.

Nothing on the strip is operated from here. This office owns no vehicle, has no guide on its payroll, keeps no room in its own name and carries nobody over water; where a window includes a crossing, the licensed company holds that passage, issues the ticket for it and bills it. Your flight is your own arrangement and no part of it passes through this office. Whether a bird, a bloom or a light in the sky performs inside your particular nights is underwritten by nobody, and each trip page says what is typical for its window. Policies sold as cover, papers a government issues to a person and medical questions sit outside this office, and what gets asked most often before people commit answers them in the words used on the telephone.

Send the window and the dates through request a trip quote 24/7, or write to bookings@rovinghours.com if a letter suits you better. Roving Hours is the name Roving Hours Bookings LLC works under, a Florida company filed with Florida Department of State. Everything above holds for all twenty eight windows, at every hour mark and at any figure.

The form stays open every hour of every day of the year. What it collects is a request and not a reservation, a person reads it, and an answer is written within one business day.